Last updated: 20 October 2026
1. Delivery area
We ship only to the 48 contiguous United States and Washington, DC. We do not deliver to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, other overseas territories or APO/FPO/DPO military and diplomatic addresses. Enter a complete eligible US delivery address at checkout. An unavailable destination cannot be accepted for payment.
2. Shipping charges
Shipping is included in the displayed product price for eligible delivery addresses. No separate standard shipping charge is added at checkout. This applies to an eligible order regardless of the number of items. The final checkout total shows your selected items, discounts and any applicable charges before payment.
3. Processing and dispatch
Orders are normally dispatched within 1–3 business days after successful payment. Business days exclude weekends and public holidays. Product availability, an incomplete address or a payment requiring review may delay processing. If a material delay affects your order, contact Client care to discuss the order and available options.
4. Estimated transit time
Allow approximately 8–12 days in transit after dispatch. The carrier’s reference estimate is 7–12 days. These are estimates, not a guaranteed arrival date; carrier disruption, weather, inspections or other events outside the delivery network’s control may affect arrival. Processing time is additional to transit time.
5. Address accuracy and changes
Check the recipient name, street, unit number, city, state and ZIP code before paying. Contact Client care promptly with your order number if a correction is needed. Address changes cannot be guaranteed after processing or dispatch, and an address outside our delivery area cannot be substituted. If an order is returned because of an incorrect address, refusal or non-collection, contact us to agree the next step and any actual return or redelivery costs before a replacement shipment is arranged.
6. Tracking and delivery problems
Use Order tracking with your order number and checkout email to view the recorded order status. Carrier tracking becomes available when it is added to the order; the first carrier scan may appear after handover. If a parcel is late, missing or marked delivered but not received, check with household members and the carrier, then contact Client care with the order number. Keep packaging and photographs if an item arrives damaged. We will review the evidence and arrange an appropriate resolution; a carrier status does not remove rights that apply by law.
7. Returns and contact
For return eligibility, return shipping responsibility and refunds, read our separate Return & Refund Policy. Please contact Client care before sending a return or arranging any alternative delivery.