How do I order and pay?
Choose a product and specification, add it to your bag, enter your delivery address and review the final total. Pay directly using a method available at checkout. An order number alone does not mean a payment has completed.
Where do you deliver and what does shipping cost?
We deliver to the 48 contiguous US states and Washington, DC. Shipping is included in the product price, with no separate standard delivery fee at checkout. Alaska, Hawaii, US territories and APO/FPO/DPO addresses are excluded.
When will my order arrive?
We normally dispatch within 1–3 business days after successful payment. Transit is estimated at 8–12 days after dispatch; the carrier reference is 7–12 days. Processing and transit are separate, and estimates are not a guaranteed arrival date.
How do I track or change an order?
Use Order tracking with your order number and checkout email. Tracking is shown when added to the order. Contact Client care promptly for an address correction or cancellation; changes cannot be guaranteed after dispatch.
Can I return an item?
Request a return within 30 days of recorded delivery. Change-of-mind returns must be unused, complete and resalable. Customized items, intimate goods and clearly identified clearance/final-sale items are excluded from voluntary change-of-mind returns. Mandatory rights for faulty or incorrectly supplied goods remain.
Who pays return shipping and when is a refund issued?
The buyer pays return shipping for non-quality returns; we pay for confirmed quality problems or incorrect supply. Contact Client care first for authorization and the correct address. Approved refunds go to the original payment method within 5–10 business days after receipt and inspection. See the full Return & Refund Policy.
How can I contact you?
Send your order number and question through Client care. Do not include passwords or complete payment card details. You do not need to subscribe to marketing to ask for help.